Jose Sernaque
Senior Technical Writer
Los Angeles, CA
Los Angeles, CA
An experienced and creative self-starter who:
Explains complex concepts in a clear and concise manner.
Works independently or in close cooperation with disparate teams.
Architects help systems.
Meets deadlines without compromising quality.
Is comfortable using both docs-as-code and traditional help authoring workflows.
UX and API Documentation
Researcher
Editor
Content Architect
Localization Engineer
Madcap Flare
Redocly Redoc
Adobe Robohelp
Microsoft Office
Git | Git Bash
Postman | Fiddler
Lucidchart
DOS | Terminal
HTML
CSS
Markdown
Python (Basic)
Edgio, Remote
Senior Technical Writer (2022 -2024)
Authored content and reviewed PRs using a docs-as-code workflow. This effort included the migration and integration of key articles from Madcap Flare to Markdown.
Implemented a workflow to automatically generate a REST API reference, including code samples for various languages, from multiple OpenAPI specifications. Maintained and contributed to this reference by collaborating with various engineering teams.
Revised and expanded the scope of our Terraform provider documentation.
Vetted, championed, and maintained a custom chatbot solution for our help.
Verizon Media Group (fka Verizon Digital Media Services), Playa Vista
Senior Technical Writer | Technical Writer Level II (2014 - 2022)
Restructured and revised Uplynk documentation. This effort included migrating content from a Python static site generator-based solution to Madcap Flare.
Ensured full documentation coverage for all new products and features in a timely manner.
Planned and executed the translation of our documentation into 7 languages.
Oversaw and contributed to the localization of our portal into 7 languages.
EdgeCast Networks, Inc., Santa Monica
Technical Writer (2010 - 2014)
Established a style guide that defined the voice for our technical documentation.
Overhauled CDN documentation. This effort included the design and development of online help.
Manually generated and maintained REST API references in multiple formats.
Planned the integration of the online help into our portals.
Authored training material and trained new employees.
Laserfiche, Long Beach
Senior Technical Writer | Technical Writer (1998 – 2006)
Led a team of technical writers and ensured that all documentation projects met department standards and were completed on a timely basis.
Researched and implemented help authoring tools and workflows.
Designed a popular software suite that received praise from our reseller channel.
Created and managed an external Knowledge Base that reduced the work load of technical support and improved vendor/customer satisfaction.
Created user interface guidelines to promote consistency across our products.
Trained resellers on how to install, configure, and maintain our products.
Localized key products into French, Spanish, Portuguese, Arabic, and Korean.
University of California, Irvine
B.A. Political Science
Traveling, photography, gaming, and cooking.
References are available upon request.