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Professional Summary

An experienced and creative self-starter who:

• Explains complex concepts in a clear and concise manner.

• Works independently or in close cooperation with disparate teams.

• Architects help systems.

• Meets deadlines without compromising quality.

• Is comfortable using both docs-as-code and traditional help authoring workflows.

Areas of Expertise

• UX and API Documentation

• Researcher

• Editor

• Content Architect

• Localization Engineer

Technical Expertise

Help Authoring Tools

• Madcap Flare

• Redocly Redoc

• Adobe Robohelp

• Microsoft Office

Additional Tools

• Git | Git Bash

• Postman | Fiddler

• Lucidchart

• DOS | Terminal

Languages

• HTML

• CSS

• Markdown

• Python (Basic)

Work Experience

Edgio, Remote

Senior Technical Writer (2022 -2024)

• Authored content and reviewed PRs using a docs-as-code workflow. This effort included the migration and integration of key articles from Madcap Flare to Markdown.

• Implemented a workflow to automatically generate a REST API reference, including code samples for various languages, from multiple OpenAPI specifications. Maintained and contributed to this reference by collaborating with various engineering teams. 

• Revised and expanded the scope of our Terraform provider documentation.

• Vetted, championed, and maintained a custom chatbot solution for our help.

Verizon Media Group (fka Verizon Digital Media Services), Playa Vista

Senior Technical Writer | Technical Writer Level II (2014 - 2022)

• Restructured and revised Uplynk documentation. This effort included migrating content from a Python static site generator-based solution to Madcap Flare.

• Ensured full documentation coverage for all new products and features in a timely manner. 

• Planned and executed the translation of our documentation into 7 languages.

• Oversaw and contributed to the localization of our portal into 7 languages.

EdgeCast Networks, Inc., Santa Monica

Technical Writer (2010 - 2014)

• Established a style guide that defined the voice for our technical documentation.

• Overhauled CDN documentation. This effort included the design and development of online help.

• Manually generated and maintained REST API references in multiple formats.

• Planned the integration of the online help into our portals.

• Authored training material and trained new employees.

Laserfiche, Long Beach

Senior Technical Writer | Technical Writer (1998 – 2006)

• Led a team of technical writers and ensured that all documentation projects met department standards and were completed on a timely basis.

• Researched and implemented help authoring tools and workflows.

• Designed a popular software suite that received praise from our reseller channel.

• Created and managed an external Knowledge Base that reduced the work load of technical support and improved vendor/customer satisfaction.

• Created user interface guidelines to promote consistency across our products.

• Trained resellers on how to install, configure, and maintain our products.

• Localized key products into French, Spanish, Portuguese, Arabic, and Korean.

Education

University of California, Irvine

B.A. Political Science

Interests

Traveling, photography, gaming, and cooking.

References

References are available upon request.